Complaints and return of goods

The most important thing to us is your satisfaction. Therefore, the right of return is 14 days. If you encounter difficulties with the product or with the delivery, simply contact us at the email address , and we will be happy to help you solve your problem.

Important! If you suspect that the goods have suffered damage during transport, please contact us within 48 hours of their delivery, to the e-mail address, attaching pictures of both the package and the damaged product.



Did your order not meet your expectations? Don't worry, you can return the goods to us within 14 days from the date of receipt. It is enough to send them back in the original packaging intact and undamaged, together with a ticket with the following details in it: Full name, telephone number, IBAN, Name of the account holder
The amount paid will be returned to your bank account.
The amount equivalent to the payment of the products will be returned to the account specified by you within a maximum of 14 working days from the moment when we come into possession of the return information or the goods.


Please send your goods fully wrapped in their original packaging to prevent damage to the following address with 0 COD:
CONTACT NAME: ONIXFLY, Sântion village, Bors commune, Bihor county, Sântion street no. 707 H4, Postal code: 417078, 0771469019
Refund 0, delivery to the address.


Is there a problem with your order?
No problem, the complaint procedure is not complicated or time-consuming. It is enough to immediately send us an e-mail at with the following data:
Full name, Telephone number, IBAN, Account holder name.

Questions about Complaints and return of goods should be sent to us at i

Last update 17. 10. 2022