Frequently Asked Questions

Who can I contact if I have a problem with my order?
All inquiries can be forwarded to info@onixfly.com

How long will it take for my items to arrive?
It will usually take 7 - 20 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

If the shipment lasts more than 20 days, please contact us and we will resolve any situation with you.

Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Can I cancel my order after I've made a purchase?
Yes! We offer immediate order cancellation between 0 and 24 hours of your order being placed.

Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet. 
If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process.

How do I return or exchange an item?
Our return policy is effective for 30 days from the time your order is delivered.
Please refer to our returns & refunds policy for more information on how to initiate the returns process.

What types of Payment methods do you accept?
We accept Visa, Mastercard & American Express.

Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data! All payments are made through the world's largest and most used STRIPE payment gateway.

Which currency will I be charged in?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

What are your shipping options?
Currently, we only offer one shipping option. For more information, please visit the Shipping Info page.

What if the item I ordered arrives broken or damaged?
We’ll make it up to you. You can request an exchange or a refund payment or get store credit. Please contact us at info@onixfly.com

I am missing items from my order
Depending on the items you have ordered and our current stock at different locations, they may have been shipped out from different warehouse locations.
We fully guarantee and ensure that your package will arrive.

If you find that your package has NOT arrived as per the timeline outlined on our Shipping Info page, please contact us at info@onixfly.com and we’ll get you sorted!